Chai Builder (“us”, “we”, or “our”) operates the https://chaibuilder.com website (the “Service”).
Chai Builder is the data controller for processing personal data provided to us through the Service. Our registered office is in Pune, 411051, India.
This page informs you of our policies regarding the collection, use and disclosure of Personal Data when you use our Service and use our products or marketplace products (“Products”). It applies to personal data and other information collected by us from or about: (i) visitors (“Visitors”), or users (“Registered Users”), (ii) newsletter subscribers (“Subscribers”) of our Service, and our (iii) prospective customers, and (iii) current customers (“Customers”).
You may communicate with us using any of the following methods:
E-mail, via firstname.lastname@example.org for general communication, product information, support or any other commercial or non-commercial inquiry or email@example.com for any privacy-related information or request.
Contact Forms for general communication, product information, support or any other commercial or non-commercial inquiry
Support Chat for any information on inquiries on our Products;
If you initiate a contact with us, without being a registered user, we will use your contact information to respond to your requests.
We may send you information by email on our Service's new content, our Products, or other promotions. If required by applicable law, we will send you such information only with your consent, which was given at the time you provided us with the Personal Data.
Please note that we will send transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, Product(s) downloads, and any Personal Data requests.
We will deliver Service Bulletins and Product Bulletins regarding the provision of our Service to our Service Customers, unless an account deletion and/or contract termination request is made.
A Product Bulletin is a non-marketing and non-commercial communication, including but not limited to security notifications, Product(s) updates, Product(s) security patches or data breach notifications.
When you create an account on our Service (“Registered User”), we collect the following Personal Data from you:
When you subscribe to a newsletter from our service (“Newsletter Subscriber”), we collect the following Personal Data from you:
When you initiate a contact with our Service via the contact form located at https://chaibuilder.com/contacts/, without creating a contact on our Service, we collect the following Personal Data from you:
When you order a Product(s) from our Service (“Customer”), in addition to the above mentioned Personal Data, we collect the following Personal Data from you:
We collect this information for the purpose of providing the Service and the Product(s), identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
We will never collect sensitive categories of data such as:
When you visit the Service, we may automatically collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
We do not use your submitted Personal Data in association with any Automatically Collected Data. When we process Automatically Collected Personal Data you can expect a minimal privacy impact.
To provide the Service and respond to your requests, we use Personal Data submitted by you to provide access to the Service and to Products, assist your support request and inquiries and to notify you of important changes to the Services. This use is necessary for the performance of the contract between you and us.
When you ask for information about the Service or about the Products, we will use your contact information to respond to your requests. Such use is necessary to respond to your request prior to entering into a contract with us. We will never use the Personal Data acquired from this type of communication for marketing purposes.
We will use your Personal Data for marketing purposes only to the extent permitted by applicable law. We may use your Personal Data to send you information by email on our Service's new content, our Products, or other promotions.
Where required by the applicable law, we will obtain your consent before doing so. We will send you such information only with your consent, which was given at the time you provided us with the Personal Data. If you do not provide us with your consent to the processing of your Personal Data for this purpose, we will not send you this information.
You are entitled to withdraw your consent at any time, including by following the instructions contained in each promotional communication we send you permitting you to “opt-out” of receiving future promotional information, and/or withdrawing your consent from your Control Panel. Additionally, if, at any time, you wish not to receive any future communications, or you wish to have your name deleted from our mailing lists, or you wish to have your Personal Data removed from our Service, please contact us at:
If the content of the message delivered to the above-mentioned address is blank, we will stop processing any Personal Data associated with the e-mail address until further clarification.
Please note that we will continue to contact you via email only to respond to your requests and inquiries. This use is necessary or the performance of the contract between you and us.
Please note that we will continue to deliver transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, and any Personal Data requests. This use is necessary for the performance of the contract between you and us.
We will continue to deliver Service Bulletins and Product Bulletins regarding the provision of our Service to our Service Customers unless an account deletion and/or contract termination request is made. This use is necessary for the performance of the contract between you and us.
If you no longer wish to receive any communication at all from our service, you can terminate the contract between you and the Service by deleting your account. If you are a Customer of a supported product by our Service, we won't be able to provide you with support or product updates.
We may use your Automatically Collected Personal Data to analyze, administer, support, improve the use of the Service. We may use data relating to your use of Service, without identifying you, to analyze, administer, support and improve your access to and use of the Services.
We may also compile, anonymize and/or aggregate your Personal Data and other data and use such anonymized and/or aggregated data for our business purposes. This aggregate information does not identify you, and we may share such data with affiliates and business partners. This use of your Personal Data is necessary for our legitimate interests in understanding how the Service is being used by you and to improve your experience on it.
We may use your Personal Data for other purposes. We will use your Personal Data for other purposes only after providing specific notice at the time of collection, and only after an explicit opt-in.
A cookie is a piece of information sent to your browser from a website and stored on your computer's hard drive. Cookies can help a website recognize repeat users and allow a website to track web usage behavior. Cookies work by assigning a random number to the user and has no meaning outside of the assigning website.
Some cookies expire at the end of your visit to our website (session cookies), others remain on your computer or terminal device for a longer period (persistent cookies).
We may share your Personal Data and other information with certain third parties without further notice to you, as set forth below:
Vendors and/or Service Providers: to perform certain services and functions: providers of payment processing and fraud prevention, marketing, web analytics, hosting, email communication and customer support services, and recruiting services and to assist us in meeting our business processes and our operational needs. Pursuant to our instructions, these parties may access, process or store Personal Data in the course of performing their duties to us as data processors. These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. Legal Requirements: if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or lawful requests by public authorities, including meeting national security or law enforcement requirements and applicable law, rule, order, or regulation, (ii) protect and defend the rights or property of the Service, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability. UPDATE YOUR INFORMATION If you need to change or correct your Personal Data provided to us or wish to have Personal Data removed from our systems, you can use the built-in functionality, or you may contact us at:
We will address your requests as required by applicable law.
This section applies if you are an EU data including the European Economic Area countries of Iceland, Liechtenstein and Norway and, where applicable, Switzerland.
Subject to the applicable law, you have the following rights in relation to your Personal Data:
You may exercise your rights by contacting us as at: E-mail: firstname.lastname@example.org
If you are a resident of California, this section provides additional details about the personal information we collect about you, and your rights under the California Consumer Privacy Act, or “CCPA.”
Subject to certain limitations, the CCPA provides you the right to request:
You may exercise your rights by contacting us as at:
The Personal Data collected by the Service is transferred and stored in the United States, where we are located.
Your Personal Data may be transferred outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We only retain the Personal Data collected from you for the duration of the contract between you and us or, for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may automatically remove, at our own discretion, the following information:
The security of your Personal Data is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
Your data will be stored on services and providers who are ISO/IEC 27001:2013, PCI DSS, SOC 1 Type II and SOC 2 Type II certified or higher.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Data we have collected from you.
If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party services.
Through our Service, you can choose to access certain social media websites and services that are owned and/or controlled by third parties, such as Facebook, Twitter, Instagram, Pinterest and YouTube (“Social Media Services”). When you choose to access and use Social Media Services, including interacting with our pages on those sites, you will be sharing your Personal Data and other information with them.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party services.
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Pune - 411051, India